RETURNS & REFUND POLICY

Last updated: 28 February 2026

At Dead Cowboy Clothing, we want you to be fully satisfied with your purchase. This policy outlines your rights and our returns process in accordance with UK consumer law.

Your Right To Cancel

(UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To be eligible for a return:

• Items must be unworn and unwashed
• Items must be in original condition
• Tags must still be attached
• Items must not show signs of wear

To start a return, please contact:
contact@deadcowboyclothing.com

How To Return An Item

To request a return, please email us within 14 days of delivery with your order number and reason for return.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked delivery service, as we cannot be responsible for lost returns.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days.

Shipping costs are non-refundable unless the item is faulty.

Faulty Or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We may request photographs for verification.

If confirmed, we will offer:

• A replacement
• A repair (if appropriate)
• A full refund

Return shipping costs will be covered in cases of confirmed faults.

Non-Returnable Items

The following items may not be eligible for return:

• Sale items (unless faulty)
• Limited or made-to-order items (unless faulty)
• Gift cards

Exchanges

We currently do not offer direct exchanges. If you require a different size or item, please return your order and place a new order separately.